Refund policy

At our store, we are committed to providing high-quality products and excellent customer service. Due to the nature of our items, we do NOT accept returns or exchanges, unless the product arrives damaged, defective, or you receive the wrong item.

Damaged, Defective, or Incorrect Items

If your order arrives:

  • Damaged,

  • Defective, or

  • Incorrect,

you must contact us within 48 hours of receiving your package so we can review the issue and provide a solution.

Email: mianalaura03@gmail.com

We may request photos or videos of the item and original packaging to evaluate the situation.

Shipping

We do not cover return shipping costs unless the issue was caused by our error (damage, defect, or incorrect item). Items sent back to us without prior approval will not be accepted.

 

Non-returnable Items

We do not accept returns for:

  • Personal care or cosmetic products

  • Opened, used, or unsealed products

  • Sale items

  • Gift cards

  • Personalized or custom items

  • Hazardous materials or flammable liquids